Last Updated: 17 July 2026
These Terms of Service ("Terms") form a legally binding agreement between you ("Customer," "you") and MinaTech Labs Private Limited, a company incorporated in India ("MinaTech Labs," "we," "our," or "us"), governing your access to and use of 1MarketingSolution and any related products, software, applications, APIs, dashboards, and websites we make available (collectively, the "Service"). By creating an account, accessing, or using the Service, you confirm that you have read, understood, and accepted these Terms. If you do not agree, you must not use the Service.
You may use the Service only if you are at least 18 years old and competent to enter into a binding contract under the Indian Contract Act, 1872. If you use the Service on behalf of an organisation, you represent that you are duly authorised to bind that organisation to these Terms, and references to "you" include that organisation.
You agree to (a) provide accurate, current, and complete information during registration, (b) keep that information up to date, (c) keep your credentials confidential, (d) use multi-factor authentication where available, and (e) be responsible for all activity that occurs under your Account.
Data Processing & Consent Notice (DPDP Act, 2023):
By registering, you consent to the collection and processing of your name, company, email, mobile, address, PAN, and GSTIN by Minatech Labs Pvt. Ltd. (Data Fiduciary).
Purpose: Provisioning your account, delivering transactional messages (SMS, WhatsApp, Email), processing subscriptions, and verifying tax identity (GST/PAN).
Your Rights: You have the right to access, correct, or request erasure of your data. You may withdraw consent at any time via Profile settings. Deleted account data is anonymized after 30 days.
Grievance: Contact our DPO at minatechlabs@gmail.com. You also hold the right to complain to the Data Protection Board of India.
The Service is a multi-channel communication platform that enables you to send, schedule, and track communications to your Recipients over channels including voice calls, SMS, email, and WhatsApp, and to receive and manage replies where the channel supports it. The functionality, channels, throughput limits, and integrations available to you depend on your Plan, applicable regulatory approvals, and the policies of the underlying Third-Party Services.
WhatsApp is offered through two distinct paths, and different terms apply to each:
Authorisation and Tech Provider status. To use the Chatbot Add-on you authorise us, through Meta's Embedded Signup flow, to act on your behalf in respect of a WhatsApp Business Account that you own and control. We act as a Meta Tech Provider in that capacity. You may revoke this authorisation at any time through your Meta account or by contacting us; on revocation we lose the ability to send or receive messages on your behalf. Your use of WhatsApp remains subject to Meta's own terms, including the WhatsApp Business Messaging Policy and Commerce Policy, and to Section 7 (Third-Party Services).
How replies are generated. The Chatbot Add-on attempts to answer a Recipient's question from your own FAQs and Knowledge Base first, using semantic matching that runs on our own servers. Only where your FAQs and Knowledge Base do not answer the question do we call an external AI provider (Groq) to compose a reply, sending it only the Recipient's question and the relevant extract of your own uploaded content — not phone numbers, Recipient names, or conversation history. Details are set out in Section 3.5 of our Privacy Policy.
You are responsible for your Knowledge Base and for automated replies. You represent that you have the right to upload each document, URL, and note you add, and that doing so does not infringe any third party's intellectual property or confidentiality rights. Replies are generated automatically from the content you supply; you remain responsible for the communications sent from your WhatsApp number, including automated ones, and you should not upload content to the Knowledge Base that you would not be willing to have quoted to a Recipient. AI-generated replies may be inaccurate or incomplete, and must not be relied upon as legal, medical, financial, or other professional advice by you or your Recipients. Where a question cannot be grounded in your supplied content, the chatbot is designed to say so and offer a handoff rather than answer speculatively.
We may add, modify, or discontinue any features at any time. Where a discontinuation is material and adverse to a paying customer, we will provide reasonable prior notice through the Service or by email.
You agree that you will not, and will not permit any Authorised User or Recipient interaction to:
We may, without prior notice, throttle, suspend, or terminate Accounts that we reasonably believe are in breach of this Acceptable Use Policy, are causing operational risk to the Service, or are the subject of a complaint or take-down request from a Recipient, regulator, or upstream operator.
Delivery of communications relies on Third-Party Services that are independent of us. While we exercise commercially reasonable care in selecting and monitoring these providers, we do not guarantee that any communication will be delivered, will be delivered on time, or will be delivered without modification, throttling, or filtering by carriers and intermediate networks. Provider-side outages, regulatory blocks, sender-reputation issues, or recipient handset/network issues may all affect delivery and are outside our control.
Your use of any Third-Party Service through the Service is also subject to that provider's terms. Where a Third-Party Service is suspended, restricted, or terminated for reasons attributable to your usage, the corresponding Service functionality may also be suspended until the issue is resolved.
As between you and us, we (and our licensors) own all rights, title, and interest in and to the Service, including all software, source code, designs, user interfaces, trademarks, service marks, logos, and documentation. Subject to your continued compliance with these Terms and payment of Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service during your subscription term, for your internal business purposes only.
You retain all rights in your Customer Data. You grant us a worldwide, royalty-free, non-exclusive licence to process Customer Data to the extent necessary to provide the Service to you, including transmitting communications, generating reports, providing support, and improving the Service in aggregated and de-identified form.
Feedback you choose to provide is given on a non-confidential basis. We may use feedback to operate, develop, and improve the Service without obligation to you.
Each party will protect the other's Confidential Information with the same degree of care it uses to protect its own confidential information (and in no event less than reasonable care), and will use such information only for the purposes of these Terms. "Confidential Information" excludes information that (a) is or becomes publicly known through no breach of these Terms, (b) was lawfully known by the recipient before disclosure, (c) is independently developed without use of the disclosing party's information, or (d) must be disclosed pursuant to law or a valid order of a court or regulator.
We aim to make the Service available 24/7. From time to time we may need to perform planned maintenance or roll out updates. We will use commercially reasonable efforts to schedule maintenance during off-peak hours and to notify customers in advance for material maintenance windows. We do not commit to a specific uptime percentage unless expressly set out in a separate signed service-level agreement.
Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranty, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, or that the Service will be uninterrupted, error-free, free of harmful components, or that any communication will be delivered.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence.
You will defend, indemnify, and hold harmless MinaTech Labs Private Limited, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, action, demand, loss, liability, damage, fine, penalty, or expense (including reasonable attorneys' fees) arising out of or relating to: (a) your or your Authorised Users' use of the Service in breach of these Terms or any law; (b) your Customer Data, including any claim that the data or your communications infringe a third party's rights, violate consent or privacy requirements, or are unlawful; (c) any claim by a Recipient, regulator, or upstream operator arising from communications you sent; or (d) any breach by you of Sections 2 (Account), 5 (Acceptable Use), 6 (Customer Data), 8 (Intellectual Property), or 9 (Confidentiality).
We will provide you with prompt written notice of any indemnifiable claim, reasonable cooperation in the defence, and the option to control the defence (subject to your right to participate at your own cost with counsel of your choice). You will not settle any claim that imposes any obligation on us without our prior written consent.
We may suspend or terminate the Service (in whole or in part) immediately, with or without notice, if (a) you breach these Terms, (b) we reasonably believe your use of the Service is causing or is likely to cause operational, security, legal, or reputational risk, (c) you fail to pay Fees when due, (d) an upstream operator requires us to do so, or (e) we are required to do so by law or a competent authority.
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the then-current paid billing cycle. Fees already paid are non-refundable except as set out in our Refund & Cancellation Policy.
On termination, your right to access the Service ends immediately. We will retain Customer Data for the grace period set out in our Privacy Policy, after which it will be deleted, except where we are required by law to retain it.
Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, strikes, government actions or orders, internet or telecommunications failures, denial-of-service attacks, or failures of upstream operators.
These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute through good-faith discussions. If unresolved within 30 days of written notice, the dispute will be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by us in consultation with you. The seat of arbitration will be Rajnandgaon, Chhattisgarh; the language of the arbitration will be English. Subject to the foregoing, the courts at Rajnandgaon will have exclusive jurisdiction. Either party may seek injunctive or equitable relief from any court of competent jurisdiction to prevent or limit a breach of these Terms.
Notices to us must be sent to minatechlabs@gmail.com with a copy to the registered address set out in Section 21. Notices to you will be sent to the email address registered on your Account or displayed within the Service. Notices are deemed received on the date of delivery (for email) or on the date of acknowledgement (for physical post).
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets, on prior notice to you.
We may update these Terms from time to time. For material changes, we will notify you through the Service or by email at least 15 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
MinaTech Labs Private Limited
WARD NO. 14, BALDEV BAG, Rajnandgaon, Chhattisgarh 491441, India
Email: minatechlabs@gmail.com
Phone: +91-8878777786
GSTIN: 22AATCM1540R1ZZ | PAN: AATCM1540R