Refund & Cancellation Policy

1. Overview

1MarketingSolution is a usage-based, prepaid communication platform. Communications dispatched through the Service incur immediate, irreversible costs with upstream operators (SMS aggregators, carriers, WhatsApp Business Platform, email gateways, and voice carriers). As a result, we operate a strict no-refund policy, save for the limited exceptions set out in Sections 5 and 6 below.

By making a payment to us — whether by way of subscription, wallet top-up, or one-time purchase — you confirm that you have read, understood, and accepted this Policy.

2. What you are paying for

• Subscription Plans — recurring access to platform features for a defined billing cycle (monthly or annual), including included usage allowances.
• Wallet top-ups — prepaid credits that you consume on a per-message, per-call, or per-API-request basis at the rates published on the Service.
• Add-ons and overage — additional usage beyond the included allowance of your Plan, billed at the rates published on the Service.
• One-time charges — setup, onboarding, KYC, DLT registration, custom integration, and similar fees that we may quote and charge for separately.

All charges are exclusive of applicable taxes (including GST), which are added to the invoice.

3. No refunds after payment

Once payment has been received and credited to your account or wallet, refunds will not be issued, including (without limitation) in the following situations:

• Messages, calls, or emails that were delivered to the upstream operator but were not received, were filtered, were marked as spam, or were rejected by the Recipient's device, application, or carrier.
• Failed or undelivered messages where the failure is attributable to an invalid recipient number, blocked Recipient, opt-out by the Recipient, carrier filter, regulatory block, sender-ID rejection, or WhatsApp template rejection.
• Account suspension or termination resulting from a breach of our Terms of Service, our Acceptable Use Policy, or the policies of an upstream operator (including TRAI, DLT, and Meta/WhatsApp policies).
• Unused wallet balance, expired credits, or unused units in a Plan at the end of the billing cycle.
• Accidental, mistaken, or duplicate plan selection by you, or upgrades and downgrades initiated by you.
• Cancellation of an active subscription mid-cycle. The subscription will remain active until the end of the paid term and will not auto-renew thereafter.
• Change of business circumstances, lack of usage, or loss of access caused by you or your Authorised Users (for example, loss of credentials).
• Reduction in our pricing after you have purchased a Plan or credit at the prior price.

Wallet balance is non-transferable. It cannot be transferred between accounts, exchanged for cash, or withdrawn.

4. Billing on a submission basis

Per-message billing is on a submission basis: once a message, email, or call is submitted to the upstream operator from the Service, the cost is deducted from your wallet or Plan allowance regardless of whether the message is subsequently delivered, read, accepted, or acted upon. This reflects our own irreversible costs to those operators and is consistent with industry practice.

5. Limited exceptions

We will, in the following limited situations, refund or credit your account at our reasonable discretion:

• Duplicate payment — where, due to a payment-gateway error, the same invoice has been charged more than once and we are able to confirm this from our records and the gateway's records. The duplicate amount will be refunded.
• Billing error — where we have, due to a system error, charged you an amount that exceeds the published price of the Plan or top-up you selected. The excess amount will be refunded or credited.
• Service unavailable from our side — where our platform is unavailable for a continuous period directly attributable to a failure under our control (and not attributable to your usage, your configuration, scheduled maintenance, force-majeure events, or upstream-operator outages), we may, at our discretion, issue prorated wallet credits as a goodwill measure. Such credits are not transferable and may only be used on the Service.
• Statutory rights — nothing in this Policy limits any non-waivable rights you may have under the Consumer Protection Act, 2019 or other applicable Indian law.

Refunds, where granted, are made through the same payment instrument used for the original transaction. Any bank or gateway charges associated with the refund may be deducted.

6. Items that are always non-refundable

• One-time setup fees, onboarding fees, custom-integration fees, and professional-services fees once work has commenced.
• Charges paid to third parties on your behalf (including DLT registration fees, sender-ID approval fees, WhatsApp business-verification fees, and any other pass-through charges).
• Already-consumed message credits, API calls, voice minutes, email volumes, or storage.
• Taxes already remitted to the government on your behalf.

7. How to request a refund or raise a billing query

If you believe you qualify for a refund under Section 5, please contact us within seven (7) days of the disputed transaction with the following information:

• Your registered account email address and registered mobile number.
• The transaction ID, date, and amount in question (visible on your invoice or receipt).
• A clear description of the issue and any supporting documentation (screenshots, gateway statements, etc.).

Send the request by email to minatechlabs@gmail.com. We will acknowledge receipt within 48 working hours and aim to investigate and respond within 7-10 business days. If a refund is approved, processing typically takes a further 7-14 business days, depending on your bank and payment instrument.

8. Cancellation

You may cancel auto-renewal of your subscription at any time from your account settings. Cancellation will stop future renewals but will not entitle you to a refund of Fees already paid for the current billing cycle. Your access to the Service will continue until the end of the paid term, after which the Account will be downgraded or suspended.

We may cancel or suspend your subscription with immediate effect for the reasons set out in our Terms of Service. No refund is payable in respect of any unused portion when cancellation is the result of your breach of those Terms or the policies of an upstream operator.

9. Chargebacks and disputes

If you have a concern about a charge, please contact us first so that we can investigate and resolve it. Initiating a chargeback with your card issuer or bank without first contacting us may delay resolution and, where the chargeback is found to be unjustified, may result in suspension of your Account, recovery of the disputed amount, and recovery of any bank/gateway charges levied on us.

10. Changes to this Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our operations, pricing structure, or applicable law. The "Last Updated" date at the top of this Policy reflects the most recent revision. Material changes will be notified to active subscribers through the Service or by email at least 15 days before they take effect.

11. Contact